How to Complain to PTA About Slow Internet

Updated 2026-10-16 · Internet Speed Test Pakistan editorial team

First complain to your internet provider and note the complaint reference number. If the problem is not resolved, file a complaint with the Pakistan Telecommunication Authority (PTA) through its online complaint system (linked from pta.gov.pk), including your ISP reference number and speed-test evidence.

Step 1: Collect evidence

• At least three speed test screenshots on a wired connection, on different days and times.
• Your package name and its advertised speed.
• Dates and times of outages.

Step 2: Complain to your ISP

Call the helpline or use the official app. Ask for a complaint/ticket number. Helplines are listed on each ISP page (for example PTCL 1218).

Step 3: Escalate to PTA

1. Go to PTA's official website and open the complaint management system.
2. Choose the internet/broadband or mobile category and your operator.
3. Enter your details, the ISP complaint number and a clear description.
4. Attach screenshots where possible and save your PTA reference.

Tips for a faster resolution

• Be specific: "wired speed 4 Mbps on a 20 Mbps package, 5 evenings in a row".
• Separate line faults (no connection) from speed complaints.
• Keep all communication in one thread.

Frequently asked questions